Frequently Asked Questions

Using Carrtic is simple: Download the app, create an account, and scan the QR code at any participating valet location. Once scanned, you can walk away. When you're ready to leave, tap "Request Car" in the app and your vehicle will be brought to you.

Carrtic is available at participating restaurants, hotels, shopping centers, and event venues. You'll see Carrtic QR codes displayed at valet stands. Check the app's location map to find participating venues near you.

Yes, you'll need to create a free Carrtic account to use the service. This allows us to securely save your vehicles, payment methods, and provide a seamless experience across all locations.

Carrtic offers two payment options: pay-as-you-go using Apple Pay or Google Pay, or subscribe to a monthly plan for unlimited valet service at participating locations. All payments are processed securely through the app.

We offer flexible monthly subscription plans tailored to different usage levels. All plans cover unlimited vehicles registered to your account. View current pricing and plans in the app under Settings > Subscription.

Yes, you can cancel your subscription anytime from the app. Go to Settings > Subscription > Cancel. You'll continue to have access until the end of your current billing period.

No hidden fees. With pay-as-you-go, you pay the displayed price at each location. With a subscription, you pay a flat monthly rate with no additional charges at participating locations.

Yes, you can add as many vehicles as you want to your account. All your saved vehicles are covered under a single subscription or pay-as-you-go payment.

Absolutely. We use industry-standard encryption to protect your data. Payment information is processed through secure payment providers and never stored on our servers. Your vehicle information is only shared with authorized valet attendants at participating locations.

All participating valet locations carry insurance coverage. If you notice any damage, report it immediately to the valet attendant and contact Carrtic support at support@carrtic.com. We'll work with the location to resolve the issue.

Make sure your camera has permission to access in app settings. If scanning still doesn't work, try cleaning your camera lens or adjusting the lighting. You can also manually enter the location code displayed near the QR code.

First, try closing and reopening the app. If issues persist, check for app updates in the App Store or Google Play. Still having trouble? Contact our support team at support@carrtic.com with details about your device and the issue.

You need an internet connection to scan QR codes and request your car. If you lose connection, find WiFi or wait until you have cellular service. In emergencies, speak directly with the valet attendant.

Go to Settings > Payment Methods in the app. You can add, remove, or set a default payment method anytime.

You can delete your account from Settings > Account > Delete Account. For more information, visit our account deletion page.

Yes, go to Settings > Account > Email to update your email address. You'll need to verify the new email before the change takes effect.