Delete Your Account
We respect your privacy and make it easy to delete your Carrtic account and associated data. Please review the information below before submitting a deletion request.
How to Request Account Deletion
- Open the Carrtic app (App Store | Google Play) on your iPhone or Android device and sign in to your account.
- Go to Settings by tapping the profile icon in the bottom navigation.
- Select "Account" and then tap "Delete Account".
- Confirm your request by following the on-screen prompts. You may be asked to re-enter your password for verification.
Alternatively, you can request account deletion by contacting us directly:
Email us at:
support@carrtic.comPlease include the email address associated with your Carrtic account in your request.
Data That Will Be Deleted
Immediately Deleted
- Account profile information (name, email, phone number)
- Saved vehicles and license plate information
- Saved payment methods
- Active subscription details
- App preferences and settings
Deleted Within 30 Days
- Valet transaction history
- Payment transaction records
- Support ticket history
- Any data stored in backup systems
Data That May Be Retained
Certain data may be retained for legal, regulatory, or legitimate business purposes:
- Financial records: Transaction records required for tax and accounting purposes may be retained for up to 7 years as required by law.
- Legal compliance: Data necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
- Anonymized data: Aggregated, anonymized data that cannot identify you may be retained for analytics and service improvement.
Important: Account deletion is permanent and cannot be undone. Any active subscriptions will be cancelled, and you will lose access to any remaining subscription benefits. Please ensure you have cancelled any active subscriptions before requesting deletion.
Processing Time
Account deletion requests are typically processed within 48 hours. You will receive an email confirmation once your account has been deleted. If you submitted your request via email, please allow up to 5 business days for processing.
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