Carrtic Privacy Policy

1. Introduction

Carrtic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and valet parking services.

Please read this policy carefully. By using Carrtic, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information You Provide:

• Name and contact information (phone number, email)
• Vehicle information (make, model, color, license plate)
• Payment information (processed securely through Stripe)
• Account credentials

Information Collected Automatically:

• Device information (type, operating system, unique identifiers)
• Location data (with your permission, to locate parking services)
• Usage data (app interactions, service history)
• Log data (IP address, access times, app errors)

3. How We Use Your Information

• Provide and manage valet parking services
• Process payments and manage subscriptions
• Communicate with you about services and updates
• Improve our app and services
• Ensure safety and prevent fraud
• Comply with legal obligations
• Send service notifications and updates

4. Information Sharing

We may share your information with:

• Valet service providers and drivers who perform services
• Payment processors (Stripe) to handle transactions
• Service providers who assist our operations
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Limited access to personal data by authorized personnel

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent at any time

8. Location Data

With your permission, we collect location data to connect you with nearby valet services, track vehicle location during active services, and improve service availability in your area.

You can disable location services through your device settings at any time. Some features may not work properly without location access.

9. Push Notifications

• Service status updates
• Important account information
• Service reminders and offers

You can manage notification preferences in your device settings or within the app.

10. Children's Privacy

Carrtic is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Services

Third-party services we use include:

• Stripe — Payment processing
• Analytics services — App usage analysis

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the app and by updating the "Last Updated" date.

13. Contact Us

Email: privacy@carrtic.com
Or through the Support section in the app.